Is the Fashion Site Pretty Little Thing Legit?

what is pretty little thing site?

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Last Updated on January 14, 2023 by Steal the Style

Shop the latest women’s fashion at PrettyLittleThing USA. Hit refresh on your wardrobe & discover thousands of this season’s must-have looks at PLT USA.

Pretty Little Thing (PLT) is a women’s online clothing store co-founded by Umar and Adam Kamani. The brothers created this fast-fashion titan in 2012 as a subdivision of their father’s billion-dollar company, Boohoo. Pretty Little Thing provides affordable clothing to women, plus beauty and home products. 

It is available in Europe, North America, Australia, Northern and Southern Africa, as well as the Middle East. Pretty Little Thing is based in England, with its current HQ in Manchester. Aside from that, it has office divisions in Paris, LA, and London.

How Does Pretty Little Thing Work?

You can access PLT’s expansive fashion range on their official website. Once there, you can browse the vast lists of items and even place an order. The site is user-friendly and very easy to navigate. Hence, you can hone in a category and utilize the detailed search filters. Once you’ve added items to your E-cart, you must create an account with your email address. Then, you’ll receive order confirmation and shipping details via email. Nowadays, this is the only way to shop from  PLT, as they do not have a physical store. However, they host pop-ups at random locations where you can shop their limited collections.

Is Pretty Little Thing Legit?

The official website is safe and reliable because of enhanced security measures. PLT has safety features that protect its users’ data so that you won’t fall victim to swindlers. Yet, as is the case with all e-purchases you make, you must be careful with these steps. The website has an average rating of 4.2 out of 5, indicating that most site visitors have a good experience. There are no hidden fees or taxes. Therefore, the amount you see on the checkout site is what PLT will credit from your account.

Pretty Little Thing Reviews 

On the other hand, service delivery and product quality generate mixed customer reactions. On those fronts, PLT averages only at a lukewarm 2.6 out of 5 stars. As for reviews, customers often complain about subpar materials and inaccurate sizes. Also, Trust Pilot’s reviews indicate that many users report poor customer care. Lastly, several buyers were unhappy because their items either arrived late or on more than one date. 

What To Buy?

You can buy various fashion pieces, swimwear, underwear, accessories, beauty products, and jewelry. Pretty Little Thing accepts multiple payment methods and gift codes. PLT takes payments via Visa Mastercard, PayPal, LayBuy, Maestro as well as Discover. On top of that, you can use Clearpay, Zip, and Klarna, which offer split interest-free payment options.

Should you be unhappy with your items, you have 28 days after receipt to return them. Also, the clothing must be in the same condition as when you received the item. Next, the hygiene seal on swimwear, in particular, must be intact. Naturally, you cannot return pierced jewelry, beauty products, etc. At the moment, PLT only offers free returns for the UK. So, foreign customers are liable for return shipping costs and customs taxes.